Returns & Exchanges
Full Priced Items
While we want you to love every piece from Shabby Sisters, we understand that sometimes things just don’t fit the way you expected. With this in mind, we are happy to offer you a full refund on your purchase. Please ensure you meet the following guidelines for your return to be valid.
- Refunds are accepted on garment/s being returned STRICTLY within 14 days of delivery. Items received outside of this return window will not be accepted.
- Garment/s must be in its original condition with all tags still ATTACHED. Tags must be attached for a refund to be processed. Refunds will not be processed if tags have been removed from the garments.
- Garment/s is unworn and unwashed.
- Garment/s is not damaged or marked by make-up, perfume, fake tan, deodorant or other products. We unfortunately will return garments which have been marked.
- Garment/s is not a SALE Item.
- The full amount paid, less the shipping will be refunded to you. You will be responsible to pay the shipping for the garment to be returned to us for a refund. We do not accept responsibility for the item until we have received it back into our studio.
Please email us at email@example.com with your order number and we'll send you a RN number and form to process your return. If you are unable to meet these guidelines your order will be returned to you and will not be processed.
Please note and consider before purchasing an item in Sale Category or a reduced item. Our items are dramatically reduced to clear so please choose carefully as we DO NOT ACCEPT returns or exchanges on sale items due to a change of mind. A change of mind on sales items includes a change of mind in colour, size or fit.
Strictly NO RETURNS or exchanges will be offered on items purchased in our Sale unless the piece is deemed to be faulty.
Please email us at firstname.lastname@example.org with your order number and we'll send you a RN number and form to process your return.
If you are unable to meet these guidelines your order will be returned to you.