Frequently Asked Questions
Do you ship internationally?
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No — we currently ship within Australia only.
When will my order arrive?
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We ship within Australia only. Orders are dispatched within 2 business days via Australia Post Express Post (business days only — this excludes weekends and public holidays). Delivery then takes 1–2 business days for same-state addresses and 1–3 business days interstate, with regional and WA addresses sometimes taking slightly longer. Total delivery time is typically 3–5 business days from order placement. Please note delivery times are estimates only, and Shabby Sisters isn't responsible for delays once your order is with Australia Post. Need it urgently? Contact us before ordering.
How will my order be shipped?
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Orders are shipped via Australia Post Express Post and dispatched within 2 business days of order placement (business days only — this excludes weekends and public holidays). You'll receive a tracking number by email once your order ships.
What is your return policy?
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Full-priced items can be returned within 14 days of delivery if you're not satisfied. Sale items and jewellery are not eligible for return or refund.
Can I get a refund if I return my order?
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Yes — full-priced items are eligible for a refund within 14 days if you're not satisfied. Sale items and jewellery are excluded. See our full Returns Policy for details.
Can I return jewellery?
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No — for hygiene reasons, jewellery is not eligible for return or refund.
Do I pay for return postage?
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Yes — you're responsible for return shipping costs and the parcel until it reaches our studio. Keep your return tracking number, as we're not responsible for lost return parcels.
What payment methods do you accept?
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We accept Afterpay, credit/debit card, and PayPal.
What sizes does Shabby Sisters carry?
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We stock sizes 8–18 across our range. Availability may vary by style, so check the size guide on each product page for exact options.
What if I'm between sizes, or unsure which size to choose?
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Fit can vary by style — some pieces are designed to be true to size, while others are intentionally oversized as part of the design. We recommend checking the measurements listed on each product page before ordering, and if you're still unsure, contact us and we’ll be happy to help you choose.
Will the colour I receive match the website photos?
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Colours may vary slightly from what you see on screen due to monitor differences. Leather pieces are made from natural hides, so each piece is unique and a slight variation between pieces is normal.
Can I change or cancel my order after placing it?
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No — once an order is placed, we're unable to make changes or cancel it. Please double check your order (size, colour, address) before checking out.
How often do you release new stock?
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New releases are ongoing but not on a fixed schedule, as each style is sampled and produced in small batches before it goes live. Once a style sells out, we generally don't restock it — this helps us reduce over production and waste.
Will sold-out items be restocked?
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Generally no — once a style sells out, it's unlikely to return, in keeping with our small-batch approach. You can sign up for restock notifications on the product page, as returns from other customers sometimes bring your size back into stock.
Where are Shabby Sisters pieces designed and made?
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Every piece is designed in Australia and ethically manufactured in India in small batches, ensuring quality and craftsmanship at every stage.
Does Shabby Sisters mass-produce its designs?
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No — we produce in small, considered batches rather than mass quantities. This means less overproduction and less waste, and it keeps our pieces feeling special rather than generic.
Does Shabby Sisters have a physical store?
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No — Shabby Sisters is an online-only store, shipping across Australia.
Does Shabby Sisters have a physical store?
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No — Shabby Sisters is an online-only store, shipping across Australia.
Do you offer gift cards?
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Not currently — this isn't something we offer at the moment, but it may be introduced in future.
How do I contact Shabby Sisters?
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For order-related questions — like returns or shipping updates — email us and we'll get back to you. For general questions like sizing advice, feel free to DM us or send us an email. We're online Monday to Friday, 9am–5pm, so replies may take a little longer over the weekend.
