Exchanges / Returns
We love our collection and we hope you love it too. However, if you are not happy with your size or style we are more than happy to exchange the piece for you (subject to availability). Alternatively, we are happy to offer a credit note for you. Credit Notes are valid for six months from the date the item is returned. We do not offer refunds.
Exchange & Returns Conditions
Please fill out our EXCHANGE FORM.
If you would like to exchange a size or style, please notify us by email at firstname.lastname@example.org and we will do our best to accommodate you with sizes and styles.
If you would like to return an item for credit, please notify us by email at email@example.com.
Items for exchange or credit must be returned to Shabby Sisters in the original packaging and condition with tags attached within 14 days of receiving your order. Item/s received outside of this time frame will not be accepted and returned to the customer.
The item/s MUST be in their original condition with no makeup stains, perfume odours and missing tags. If an item/s is returned to us with missing tags, stains, odours or outside the exchange period, we will return the item/s to the customer.
The customer will be responsible for any costs incurred in returning the item/s to Shabby Sisters. It is advisable to return the package via a traceable postage service. Shabby Sisters will not be liable for any lost returns.
Shabby Sisters will not be liable for or refund the cost of postage on the original order UNLESS the item is faulty.
Due to health regulations, we are UNABLE TO EXCHANGE OR REFUND ANY EARRINGS. Earrings will only be refunded if they are faulty.
If you would like to exchange a size of an item, please contact Shabby Sisters and we will do the best to accommodate you on your desired size. We will hold the ‘exchanged size’ for five working days only.
Please note and consider before purchasing a sale item; our sale items are reduced to clear so please choose carefully as we do not accept exchange or credits on sale items due to a change of mind. A change of mine on sales items includes a change of mind in colour, size or fit.